Customer care
For order status, sizing advice, returns, or anything else — email hello@opatelier.com. We answer Monday through Friday, 9 am to 6 pm Eastern Time, with most replies within a few hours.
By topic
- Orders & shipping: hello@opatelier.com
- Returns: returns@opatelier.com
- Press & media: press@opatelier.com
- Wholesale & partnerships: wholesale@opatelier.com
- Privacy requests: privacy@opatelier.com
- Security disclosures: security@opatelier.com
Atelier
Orchid & Plum Atelier
New York, NY, United States
Visits by appointment only.
Response times
- Email: same business day, often within 2–4 hours.
- Returns processing: 2 business days from receipt at the atelier.
- Wholesale inquiries: 3 business days.
Before you write
Many questions are answered in our Shipping and Returns pages. For order status, you can self-serve at tracking with your order number.